What information do we collect?
When a purchase is made on our website, we ask for your name, delivery address, and email address. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests. We do not store credit card details nor do we share customer details with any 3rd parties.
What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Neil Kay Jewellery. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
All email messages and email newsletters will contain information on how you can unsubscribe; or send an email to our customer services division at email@example.com writing "unsubscribe" in the subject heading; or Call us - see the "Contact Us" section; or Write to us at: Neil Kay Jewellery, 7 Tyldesley Arcade, The Galleries, Wigan, WN1 1AL.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Neil Kay Jewellery.
Links to third parties sites
Privacy of children on our website
Our website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.
Sale of the business
In the unlikely event that Neil Kay Jewellery or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
What is a cookie?
Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org.
- for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
- to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
- to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns;
- to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.
Checking which browser you use
If you are using a PC - go to 'Help' and select the 'About' option If you are using a Mac - click on the Apple menu within the browser and select the 'About' option
Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:
Checking cookies - PC
Microsoft Internet Explorer 6,7,8
Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab Ensure that your Privacy level is set to Medium or below to enable cookies Mozilla Firefox
Go to 'Tools' and select Options Click the Privacy icon Click on Cookies and choose 'allow sites to set cookies'
Go to 'Tools' and select Options Click 'Under the Hood' and select the 'Content settings' button within the 'Privacy' section Choose 'Allow local data to be set'
Checking cookies - MAC
Safari on OSX
Click on 'Mozilla' or 'Netscape' and select 'Preferences' Find ‘Cookies’ under 'Privacy & Security' Select 'Enable cookies for the originating web site only' Microsoft Internet Explorer on OSX
Click 'Explorer' and select 'Preferences' Find 'Cookies' under ‘Receiving Files’ Select 'Never Ask' Opera
Click 'Menu' and select 'Settings' Select 'Preferences' and then 'Advanced' Select 'Accept cookies'